| 1. |
Which parts of Malaysia are covered by Eu Yan Sang™’s “Free Delivery Zone”? |
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Please refer to the “Delivery Zone” Section on our site for details. |
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顾客如何获得余仁生免费商品运送区列表? |
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商品运送地点只 限于马来西亚。顾客可流览本站的商品运送区列表（Delivery Zone）以获知余仁生™免费商品运送区范围限制。如商品运送地点不在余仁生™免费商品运送区列表内, 顾客须付额外的运送费。 |
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| 2. |
How long does it take to deliver my gift(s)? |
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Delivery time is normally 3 - 5 working days after order confirmation. |
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余仁生需要多久时间处理顾客的订单？ |
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余仁生需要大概三至五天的工作日来完成订单内容确认，付款状态审查，商品包装处理以及运送处理等过程，才能把顾客的商品运送于收礼者。 |
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| 3. |
When the recipient is not home to receive my gift? |
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Before delivery, our drivers will call the recipient to confirm the address and arrange for a convenient delivery time. However, in the event that the recipient is still unavailable, our driver will leave the gift with either the recipient’s family member or work-mate who is able to receive the gift on behalf of the recipient. The receiver is required to leave his or her name, I/C number as well as sign the delivery order before the gift is released. |
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余仁生将如何处理交货程序如礼品抵达时收礼者不在签收地点？ |
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余仁生送货员将以以下程序送礼品于收礼者： (1.)在余仁生还未把商品送于收礼者之前，余仁生送货员将会致电给收礼者以确认签收礼 者的地址和商品的转交时间。 (2.)如收礼者不在签收地点，余仁生送货员将会把商品交给收礼者的家属或同事。此外余仁生送货员将会索取收件者的签名,姓名和身份证号码，余仁生送货员将会要求收件者检验礼品后才离开。 |
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| 4. |
What are Eu Yan Sang’s delivery schedules? |
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From Monday to Friday, Morning (9.30am till 12.00pm) and Afternoon (12.01pm till 6pm). Deliveries via courier service require 3 to 5 working days and vary according to the recipient’s address. |
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余仁生送货的时间表： |
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(1.) 星期一至星期五：早上九点三十分至傍晚六时 (2.) 传抵服务将需三至五天的工作日，而运送的商品所需的时间将视收礼者地址的差异而有所不同。 |
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| 5. |
Can I place orders in advance or choose my preferred delivery date? |
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Yes. You may choose your preferred delivery date when you place an order with us. However, the delivery date has to be within the above-mentioned promotion period. |
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顾客是否能决定商品寄送签收日期？ |
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顾客可自行决定所订购商品的寄送日期，商品寄送日期必需在促销会期间。 |
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| 6. |
What payment methods are accepted? |
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We only accept online credit card payments via VISA and MASTER cards. However, you're most welcome to visit our nearest branch. |
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余仁生网上商品的付款方式: |
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顾客的付费方式有网上刷卡。顾客可用 VISA 或 MASTER cards来进行网上付款或亲临邻近的余仁生分店 。 |
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| 7. |
Can I choose to exclude certain items contained within hampers? |
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The contents of hampers are fixed as displayed. |
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顾客是否能选择除去礼蓝里的某样商品？ |
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余仁生上下同仁一致认为我们的礼品富具代表性足能替顾客们传达祝福于收礼人，我们将呈现最好的给顾客。 |
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