1.1 This Return Policy (“Policy”) is applicable to Users who have purchased Products through the Website.
1.2 This Policy provides Users who have purchased Products through the Website with options to return or to exchange Products.
1.3 All defined terms not otherwise defined in this Policy shall have the same meaning as that ascribed to the Terms & Conditions for Users.
1.4 If you have any further queries, kindly contact us here.
2. RETURN CONDITIONS AND PROCESS
2.1 You may request to return any Products you have purchased within 7 business days of receiving the Product at your delivery address for any of the following reasons :
the Product delivered is not what you ordered, or does not correspond with its description on
(a) the Website on the date of purchase; or
(b) the Product delivered is expired or damaged.
2.2 You may only return Products that are :
(a) unconsumed, unused, unworn, undamaged and unwashed;
(b) in their original packaging;
(c) unopened and unmarked; and
(d) returned as a whole and not broken into parts.
For health & hygiene reasons, some Products are non-refundable and non-exchangeable. Kindly contact our team here to check if a specific item can be returned.
2.3 To proceed with your return request, you must notify EU YAN SANG by email at the following email address here within seven (7) business days of receiving the Product at your delivery address. Upon receipt of your return request, EU YAN SANG will review your return request and at EU YAN SANG’s sole discretion, decide to :
(a) replace the Product with a new item;
(b) give you a full refund for the Product;
(c) credit your account with the value of the Product; or
(d) inform you that your Product is not eligible for return.
2.4 EU YAN SANG will confirm your request for a return through email and upon receiving such confirmation, you may return the Product by dropping it off at EU YAN SANG:
EU YAN SANG (1959) SDN BHD.
L2-01 & L2-12, 2nd Floor, Shaw Parade,
Jalan Changkat Thambi Dollah,
55100 PUDU, Kuala Lumpur,
2.5 You agree to arrange for and pay the costs of returning any Products to EU YAN SANG, be it by post or otherwise. EU YAN SANG reserves the right to deduct the cost of providing any collection service from the refund amount.
2.6 EU YAN SANG must receive and approve your return request before your return can be processed.
3. EXCHANGE CONDITIONS AND PROCESS
3.1 EU YAN SANG may allow for an exchange of products on a case by case basis. Kindly contact our eStore Assistant at here who will guide you on how to proceed with making the exchange.
3.2 Please note that you will be responsible for the costs of any delivery and/or collection services that may be incurred in the process of completing the exchange.
4. NO OBLIGATION TO REFUND OR EXCHANGE
4.1 EU YAN SANG reserves the right not to accept any requests for a return or exchange, and retains the discretion not to provide a reason for EU YAN SANG’s decision.
4.2 Without prejudice to the foregoing, EU YAN SANG reserves the right to decline the return request, for any of the following reasons:
(a) The Product(s) is not returned in satisfactory condition in its original packaging; or
(b) The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.
For the avoidance of doubt, Products marked or otherwise indicated as “Final Sale” or other similar expressions are not eligible for return or exchange.