If you have any question or need help with your account, you may Contact Us to assist you.
Q: Which parts of Malaysia are covered by Eu Yan Sang's "Free Delivery Zone"?
A: Please refer to the "Delivery Zone& Rates" Section on our website for details.
Q: How long does it take to deliver my gift(s)?
A: Delivery time is normally 5 – 7 working days for Peninsular and East Malaysia after order confirmation.
Q: When the recipient is not at home to receive my gift?
A: Before delivery, our drivers will call the recipient to confirm the address and arrange for a convenient delivery time. However, in the event that the recipient is still unavailable, our driver will leave the gift with either the recipient's family member or work-mate who is able to receive the gift on behalf of the recipient. The receiver is required to leave his or her name, I/C number as well as sign the delivery order before the gift is released.
Q: What are Eu YanSang's delivery schedules?
A: From Monday to Friday, Morning (9.30am till 12.00pm) and Afternoon (12.01pm till 6pm). Deliveries via courier service require 2 to 7 working days and vary according to the recipient's address.
Q: Can I place orderson liquor products?
A: Yes. You may place order on liquor products, however delivery on the liquor product is only available within West Malaysia and all liquor products are prohibited to deliver to East Malaysia.
ESTORE ONLINE SHOPPING
Q: Can I place orders online although I never registered any user/member account online?
A: No. You need to register a user/member account before you proceed further to shop online.
Q: If I purchased an item before a promotion starts but is due to receive it only after the promotion is running, am I entitled to the promotion’s benefits?
A: No. Orders are processed at the point of our receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.
Q: May I place my order through the phone?
A: No. We do not accept phone orders.
Q: Can I make changes to my order items, delivery address, billing details and other order details after I have received the order confirmation via email?
A: No. Changes cannot be made to a confirmed order. Please ensure all the items , billing details, address and other order details are correct before you checkout and payment.
Q: Can I have special request for additional accessories such as paper bags and etc?
A: No. We will pack and pick those items that placed in your shopping cart.
Q: What payment methods are accepted?
A: We accept online Credit Card and Debit Card payments via VISA and MASTER cards and Online Banking. However, you're most welcome to visit our nearest branch.
Q: Can I request for an official invoice to be sent to my billing address for my order?
A: No, you may log in to My Account and search under the records of your orders under Orders to view and print out a copy of your invoice.
Q: Can I request for a separate invoice to be issued to my company for the order I have placed?
A: No. We would not be able to issue a separate invoice as your order has been paid directly with you Debit/Credit Card.
Q: Can I choose to exclude certain items contained within hampers?
A: The contents of hampers are fixed as displayed.
Q: Can I customize my own hamper?
A: Yes. You are most welcome to select the preferred products to customize the hamper.
1. Go into eStore to select and add your wanted items to shopping cart.
2. Checkout and proceed with details fill-in and payment.
Q: How much is the membership fees?
1. New sign up for one year membership-RM15
Q: Do I need to renew my membership?
A: No. Your membership will be automatically renewed if your annual spending achieves RM200. Learn more “HERE”.
Q: What are the benefits of Eu Yang Sang membership?
A: Eu Yan Sang membership entitles you to earn reward points for every purchase of Eu Yan Sang products at our outlets. More than just redeeming great gifts, you can share the benefits of good health with your family and loved ones. For details, please click "HERE"
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