Shipping Rules & Regulations

Undelivered Shipment

Ensure the recipients’ addresses and contact details are correct before proceeding with payment at Checkout.

Singapore deliveries returned to Eu Yan Sang after failed attempts by the courier company to contact the recipient will be forfeited.

International deliveries not received by the recipient after failed attempts by the courier company to contact the recipient will be treated as abandoned at the receiving country.

International Shipment Regulations

Delivery of goods is subject to custom duties, taxes and fees payable by the recipient at the prevailing tax rate of the destination country, and subject to custom regulations of the receiving country. Customer assumes full loss when the package is refused entry, confiscated, destroyed or returned. No refund of product or delivery charges whatsoever. Customer is advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.

For more details, read Terms Of Use: 6. ORDERS AND DELIVERY

Terms & Conditions

Local Deliveries

1. Deliveries not received, abandoned or returned will be forfeited. Customer assumes all losses. No refunds will be made.

2. Ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.

International Deliveries

1. Order invoices (with full pricing details) will accompany each delivery as required for customs declaration.

2. Deliveries are subject to custom regulations. Customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. No refunds will be made.

3. Deliveries are subject to custom duties, taxes and fees payable by the recipient at the destination country.

4. Customer is advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.

5. Ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.